How to ask
- Email support@sentium.app with the subject “Delete my My Area Score account”.
- Send it from the email address on the account. If you signed up with Google or Facebook, that is the email address of your Google or Facebook account.
- We reply to that address to confirm the request really came from you — so nobody can delete someone else's account by naming it.
- Once you confirm, we delete the account within 30 days, usually within a few working days, and email you when it is done.
What gets deleted
- Your account: email address, sign-in methods, password hash and subscription status.
- Any sign-in, confirmation or reset links still outstanding.
- Your customer record at Stripe. If you have an active subscription it is cancelled first, so you are not charged again.
Records of sign-in attempts are already deleted automatically, normally within a day, so there is nothing further to remove there.
What we have to keep
Records of payments you made — the amount, the date and the email address they were charged to — are kept for as long as UK tax law requires, normally six years. They are used for nothing else.
If you signed in with Facebook or Google
Removing My Area Score from your Facebook or Google account stops them sharing your email address with us in future, but it does not delete the account you hold with us. Do both:
- Facebook: Settings & privacy → Settings → Apps and websites → My Area Score → Remove.
- Google: myaccount.google.com/connections → My Area Score → Delete all connections.
- Then email us as above to delete the account itself.
From Facebook we only ever received your email address, so that is all there is to delete.
If you never created an account
We hold nothing about you. Using the map without signing in leaves no record with us.
More detail
Everything we hold, and why, is in the privacy policy. Questions to support@sentium.app.